Terms & Conditions

Electrical Appliances
Please do not bring large electrical appliances such as microwaves or air fryers — our insurance doesn't permit their use. If you need anything heated during your stay, just ask and we're happy to help.

Check-in
Check-in is from 2pm. Early check-in is available for a fee — please see Extras when booking.

Check-out
Check-out is by 10:30am. Late check-out is available for a fee — please see Extras when booking.

Deposit
A 50% deposit is payable at the time of booking. The remaining balance is due on arrival.

Cancellation
For guests booking direct with us, deposits are refundable up to 24 hours before your check-in date. Cancellations made within 24 hours of check-in will forfeit the deposit.
If you booked via a third-party site (such as Booking.com), your booking is subject to that platform's cancellation terms rather than ours.
We strongly recommend taking out travel insurance.

Hot Tub & Sauna
Our hot tubs and sauna are for guest use only, in line with the safety guidance provided at check-in. Please supervise use closely, avoid glass near the tubs, and observe recommended time limits. A short safety waiver is required before first use 

Pets
We do not allow guests' pets. Please note we have resident dogs  who live on site.

Children
We are strictly an adults-only retreat (18+).

Smoking
Smoking and vaping are not permitted inside any of our rooms or buildings.

Noise
We ask guests to be mindful of noise after 10pm out of respect for other guests.

Damage
Card details are held securely as part of our registration form and may be charged for any damage, excessive mess, or missing items identified after checkout.